Section 1 — What do we do with your information?
When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our new products and other updates.
Geolocation data: We collect information about the location when you use our service by enabling the location-tracking setting. This may include GPS data, IP address, or other location-related data. You can switch location tracking on or off at your discretion. We use geolocation data to provide location-based features, improve our service's functionality, enhance user experience, and for analytics purposes.
Section 2 — Consent
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at contact@suktha.com or by mail at #3484, 5th Floor, BDA 4th H Block, Raghuvanahalli, Banashankari 6th Stage, Bangalore - 560062.
Section 3 — Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 — Payment & Returns
We use Razorpay for processing payments. We/Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction; after that, purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers. For more insight, please read the terms and conditions of Razorpay at razorpay.com.
Return & Refund Policy: We are committed to providing exceptional service and ensuring your satisfaction with our SaaS product. If for any reason you are not entirely satisfied with your purchase, our return and refund policy is outlined below.
30-day money-back guarantee: We offer a 30-day money-back guarantee from the date of your initial purchase. If within this period you find our SaaS product does not meet your expectations, contact support@suktha.com. We will promptly process your refund.
Eligibility for refund: To qualify, ensure you have used the product in accordance with our terms of service and have approached our support team with any issues faced. Refunds are not applicable for subscription renewals; only the initial purchase is covered under this policy.
Refund process: Upon receiving your refund request, our team will review it and initiate the refund. Please allow 5–7 business days for the refund to be processed and credited back to the original payment method.
Section 5 — Cancellation Policy
You can cancel your subscription to Suktha at any time. To initiate cancellation, email support@suktha.com with the subject line "Request for Subscription Cancellation". Upon confirmation, your access will continue until the end of the current billing cycle. No further charges will be incurred. We do not offer prorated refunds for the unused portion of the subscription.
Section 6 — Third-party Services
In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain providers, such as payment gateways, have their own privacy policies. We recommend that you read their privacy policies to understand how your personal information will be handled.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 7 — Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Section 8 — Cookies
We use cookies to maintain the session of your user account. Cookies are not used to personally identify you on other websites.
Section 9 — Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.
Section 10 — Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time — please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here. If our organization is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer services to you.
Questions & Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@suktha.com or by mail at #3484, 5th Floor, BDA 4th H Block, Raghuvanahalli, Banashankari 6th Stage, Bangalore - 560062.